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Privacy Policy

Last updated: 1 January 2026

This Privacy Policy explains how JPOHH PTY LTD (“we”, “us”, “our”) collects, uses and protects personal information you provide through our website and our meal delivery service. We are bound by the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who we are

JPOHH PTY LTD
Registered office: 120/266 Osborne Ave, Clayton South VIC 3169, Australia
ABN: 95 633 499 653 · ACN: 633 499 653
Customer service: customerservice@pippaskitchen.com.au · Orders: orders@pippaskitchen.com.au · +61 3 9088 8184

2. What information we collect

• Information you give us: name, email address, phone number, delivery address, dietary preferences and the answers you provide in our menu quiz.
• Information we collect automatically: IP address, browser type, device type, pages viewed and the date/time of your visit, collected via cookies and similar technologies (see our Cookie Policy).
• Information from third parties: we may receive limited information from advertising networks (such as MediaGo) that referred you to our website, for the purposes of measuring campaign performance.

3. How we use your information

• To answer your enquiries and contact you about an order.
• To prepare and deliver your meals.
• To send you the result of the menu quiz and a sample menu by email.
• To improve our website and services.
• To comply with our legal and accounting obligations.
• To send you marketing communications, where you have consented to receive them. You can withdraw consent at any time.

4. Legal bases for processing

We rely on the following legal bases under the Privacy Act and APPs:

• Performance of a contract — to deliver the meals you have requested.
• Consent — for marketing emails and non-essential cookies.
• Legitimate interests — to run our business, improve our service and keep our website secure.
• Legal obligation — to keep financial and accounting records.

5. Sharing your information

We share personal information only with carefully selected service providers, including delivery couriers, payment processors, email service providers, and IT/hosting providers. All of them are required to keep your information secure and use it only for the purposes we instruct. We may also disclose information where required by law.

6. International transfers

Where personal data is transferred internationally, we ensure an appropriate level of protection is in place, for example through contractual safeguards or other measures required under applicable privacy law.

7. How long we keep your data

We keep personal data only for as long as necessary for the purposes set out in this policy, or as required by law. Order and accounting records are typically kept for at least six years.

8. Your rights

Under the Privacy Act you have the right to: access your personal data, request correction, and complain about how we handle your information. You can exercise these rights by emailing customerservice@pippaskitchen.com.au. You also have the right to complain to the Office of the Australian Information Commissioner at oaic.gov.au.

9. Security

We use appropriate technical and organisational measures to protect your personal information against accidental or unlawful loss, alteration or disclosure. No method of transmission over the internet is, however, 100% secure.

10. Children

Our website and services are intended for adults. We do not knowingly collect personal information from children under 16.

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page, with an updated date at the top.